Identity Verification

Verify customer ID before pickup using Stripe Identity. Send a secure link from the booking, reduce counter delays, and keep an audit trail.

Identity Verification

Verify customer identity before pickup. Staff send a verification link from the booking screen. The customer completes verification on their phone using Stripe Identity. Parked Funds tracks status automatically.

Overview

Identity Verification lets you verify a customer's identity before they collect the vehicle. Use it to:

  • Reduce manual ID checks at the counter
  • Send a secure link ahead of pickup
  • Keep an audit trail of verification status and timestamps

When to use it: Before pickup, especially for first-time renters. Send the link 24–48 hours before pickup so customers have time to complete it.

Sending a Verification Request

  1. Open the booking in Parked Funds
  2. Click "Send verification email"
  3. The customer receives an email with a secure link
  4. Status updates automatically when they complete (or if they don't)

Ensure the booking has the correct customer email.

Customer Experience

The customer receives an email with a link. When they click it, they complete a secure Stripe Identity flow. They may be asked to provide ID details and take a photo. The flow is mobile-friendly. Most customers complete it in a few minutes.

Statuses Explained

Status Meaning
Requires input Customer has not started or has not completed. They may need to open the link and finish the steps.
Processing Customer has submitted. Stripe Identity is verifying.
Verified Verification complete. A timestamp is recorded on the booking.
Canceled Verification was canceled or expired. You can resend if needed.

Troubleshooting

Wrong email: Update the booking email and send a new verification request.

Customer stuck: Check they're using the correct link from the email. Links can expire. Resend if needed.

Resend: You can send a new verification email from the booking. Use this if the customer didn't receive the first email, the link expired, or they had technical issues.

Last email sent: The booking shows when the last verification email was sent.

Best Practice Timing

Send the verification link 24–48 hours before pickup. If they haven't verified by the day before pickup, send a reminder. Avoid sending at the last minute.

What We Store

We track verification status and timestamps for your records. This helps you see at a glance who has completed verification before pickup.