Claim & Charge

AI-powered intake and post-hire charging — without the admin chaos.

Claim & Charge

AI-powered intake and post-hire charging — without the admin chaos.

What Is Claim & Charge?

Claim & Charge allows rental operators to:

  • Upload infringements
  • Upload damage photos
  • Upload repair invoices
  • Upload excess kilometre screenshots
  • Upload toll notices

The system:

  • Extracts key details using AI
  • Matches the document to the correct booking
  • Prepares a post-hire charge
  • Generates a customer email
  • Creates a secure Stripe payment link
  • Tracks payment status

Supported Document Types

  • Parking infringements
  • Speed camera notices
  • Toll notices
  • Damage repair quotes
  • Windscreen replacements
  • Excess kilometre invoices
  • Fuel shortfall claims

How It Works (Step-by-Step)

Step 1 – Upload

Upload image or PDF.

Step 2 – AI Extraction

System detects:

  • Registration number
  • Date
  • Time
  • Location
  • Amount
  • Reference number

Step 3 – Booking Match

Matches using:

  • Rego
  • Date/time overlap
  • Active booking window
  • Archived bookings (VEVS imports)

If uncertain → manual confirmation required.

Step 4 – Review & Confirm

Operator can:

  • Adjust charge amount
  • Add notes
  • Attach evidence
  • Select charge type

Step 5 – Send Payment Request

Creates:

  • Post-hire charge
  • Stripe PaymentIntent
  • Secure hosted pay page
  • Email to customer

Smart Safeguards

  • Prevents duplicate charges — Won't create the same charge twice
  • Won't attach to wrong booking — Matching logic ensures correct association
  • Confidence scoring on AI matches — Low-confidence matches require manual confirmation
  • Audit log of all actions — Full traceability
  • Evidence stored with charge — Everything is linked and retrievable

Customer Experience

Customer receives:

  • Clear explanation of the charge
  • Evidence preview
  • Amount breakdown
  • Secure pay link
  • Receipt on payment

Why This Is Better Than Manual Emailing

Manual approach Claim & Charge
Email attachments Structured, logged records
Bank transfers Stripe-protected payments
No tracking Full payment status tracking
Disputes harder Legally defensible with evidence
Manual follow-ups Automated reminders possible

Future Roadmap

  • Bulk uploads
  • Automated toll integrations
  • OCR improvements
  • AI dispute drafting
  • Integration with booking platforms