Disclaimer: This is general information about dispute responses, not legal advice. Consult with a legal professional for advice specific to your situation and jurisdiction.
How to Use This Template
When responding to a Stripe dispute, you'll need to submit evidence through Stripe Dashboard or API. Use this template to structure your response and ensure you include all relevant information.
Dispute Response Cover Note
Short cover note to include with your dispute response evidence.
Adjust to your situation; keep it factual and specific.
Evidence Pack Checklist
When submitting your dispute response, include these items:
- ✓ Cover Note: Use the template above as a starting point
- ✓ Transaction Details: Payment ID, amount, date, customer information
- ✓ Customer Consent: Signed terms, booking confirmation, payment authorization
- ✓ Timeline: Key dates (booking, pickup, return, notification, charge)
- ✓ Photos: Clear photos of damage/issues, timestamped if possible
- ✓ Invoices/Quotes: Repair quotes, cleaning invoices, or violation notices
- ✓ Communications: Email or SMS records showing customer notification and response window
Tips for Dispute Responses
- → Respond Quickly: Stripe typically gives you 7-21 days to respond. Submit evidence as soon as possible.
- → Be Factual: Stick to facts, dates, and evidence. Avoid emotional language.
- → Include Everything: Better to include too much evidence than too little. Card networks review all submitted materials.
- → Clear Photos: Ensure photos are clear, well-lit, and show the issue clearly. Multiple angles help.
- → Customer Communication: Show that you notified the customer and gave them opportunity to respond before charging.